When Intuit acquired TechCrunch darlings Mint.com a couple of weeks back, many people were upset. Shouts of "sellouts!" and "RIP Mint" rang across the TwitterNets. Some people even up and cancelled their accounts in anticipation of Intuit screwing up their beloved Mint. Given Intuit's track record of destroying their own brand, the fear was justified. However what many people don't realize is that Mint has some skeletons in its own closet. 

The Mint support message boards are bad. I'm not talking the typical "why can't Mint use laser beams and 3-D holograms" type requests from lunatics that most support boards contain. I mean outright "the service has stopped working" stuff. What's worse, replies from support are few and far between. Prepare to wait weeks/months for your issue to be addressed. The utter clusterfuck below regarding Citizens Bank, one of the largest banks in the country, illustrates some of the pain. Users have been unable to update their accounts for over a month. Or you can pick one of the many posts from angry/frustrated users wondering where the hell Mint support is. There are many.

I for one am happy that Intuit has acquired Mint. As terrible as Quicken is, at least I get prompt responses from friendly Indian support personnel. Maybe they'll extend that support to Mint. As it stands right now, if you have any problem with this service what so ever, consider yourself screwed.